Flat Rate it service for 390.00$ a month!

You're probably wondering what flat-rate technology support means for you. It means simply that you pay one flat-fee per month for unlimited IT support. In most cases this means a savings of 30% to 50%. If it breaks, we'll fix it - free of charge - no strings attached!

Flat-Rate Plans Eliminate Hidden Service Costs

Traditionally, outsourced IT support involves billing clients by the hour, resulting in high and inconsistent charges and leaving clients not knowing what they are paying for. Our concept of IT support offers an all-inclusive, guaranteed price for IT support and services. Our method eliminates cost uncertainties while at the same time providing proactive, quality support services when you need it.

What IS Covered
First of all, you will receive the following:
1) a detailed system inventory of hardware, software and network configuration;

2) a written basic security review;
3) a written review of your disaster recovery plan;
4) a scheduled maintenance plan which indicates how many hours are scheduled for each service call, and the scheduled dates of service.

Unlimited Telephone Support

Help from a real person is always available when you call. You will receive a return call within 1 hour in most cases and in fact normally you will be assisted immediately (unless of course we are involved with another client at the time you call.)

On-Site Support

We will come to your location in accordance with the urgency of the problem. On-site support is provided after remote and telephone support services are unsuccessful. If a problem cannot be resolved remotely, we will come to your location. Do be aware that our response time for on-site support will be conditioned by our commitments to our various clients. First come, first served, also depending on the nature and criticality of the need.

Emergency support options

Need emergency on-site support? What about a middle-of-the-night emergency? We give you that choice. Unlike most telephone support services, on-site and emergency services are available as necessary to resolve issues critical to your operations. Again, do be aware that our response time for on-site support will be conditioned by our commitments to our various clients. First come, first served, also depending on the nature and criticality of the emergency.

Proactive Support Monthly Maintenance

On site monthly maintenance to ensure that the network is running correctly and to fix any low level issues your network may be having.

Automatic Updates

We will deliver updates, patches, and targeted service messages to the managed computer over the Internet or in person. This also provides us with real-time data about installed updates so that we can verify that your desktop computers are up to date and protected.

Microsoft Security Patch Management

With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. As part of the Desktop Management Plan, we will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date.

Diagnostics/Health Monitoring

Our computer diagnostics software diagnoses key points of your computer health and provides a detailed report of your computer to us. This report includes information about the computer's hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that we can provide you with support tailored to your specific computer.

Computer System Tune-Up

Are any of your PCs acting sluggish? Do you have to reboot your computer because of errors and lockups? We will perform a checkup and various diagnostics to tweak your systems and get them running at peak performance again.

Anti-Virus Monitoring, Management, and Update

We'll monitor and manage all aspects of the anti-virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, we will ensure that the issue is eradicated.

Anti-Spyware Software

Our anti-virus monitoring, management, and update service includes anti-spyware software that protects computers from spyware and other potentially unwanted software. This helps reduce the negative effects caused by spyware that include slow computer performance, annoying pop-up ads, and unauthorized use of your private information.

Note: Some of the software we use is free to home and small business users. Other software we recommend entails a nominal fee to the software company providing the software. If you are presently paying for an anti-virus package, we will review whether the package you are using is the best and suggest alternatives if it is not. If you do not have sufficient protection from the various malware threats, we will recommend alternative and/or additional software that you should have to maximize your protection. Adoption of this software is at your discretion and is not a condition of using our flat rate support program. However, we will strongly recommend that you follow our recommendations in this regard.

Backup Monitoring and Administration

Your knowledge and corporate history are one of your biggest assets. We will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place we will monitor and maintain your backup on a daily basis. We will ensure that daily jobs are running and will monitor logs and investigate critical errors. In the event of data loss, we will be there to restore your data and will ensure business continuity.

Note: We do not at this time offer an off site backup option directly, but we can research and recommend off site backup options for you.

User Account Administration
Adding or removing users from your network resources is a snap. Just call us and we'll take care of it for you.

File Sharing Permission and Administration

We will work with you to determine the correct file structure for your organization. This will include helping you develop a file storage system and enabling end user access rights. We assist end users in administering this system and ensuring critical corporate data is protected.

Security Administration

We will work with you to ensure security best practices are in place and followed.

ISP Management

Problems with your Internet services? We'll fight the layers of customer support bureaucracy on your behalf so you don't have to.

What's NOT Covered

Hardware And Software
We will charge for any spare parts or commercial software required. If a repair requires the supplier or 3rd party to affect a repair this cost will apply. Much of the software we use is either open source, freeware or under a license permitting its use for small numbers of systems. If you need software which does not fit in those categories, we will research the most cost-effective commercial software to meet your needs.

Printer Repair
Printers which require service must usually be serviced by authorized repair centers. We will forward these devices to authorized repair centers upon request or coordinate with authorized repair personnel on behalf of the client if desired. Any costs incurred by us related to these repairs will be charged to the client.

New Technology Roll outs or Large Installations
Examples: system wide installations of new printers, deployment of new software across all desktops, or structured cabling of a building or office. The particulars of this type of service will be agreed upon before any work is begun. At our discretion, a preliminary analysis may be provided free of charge as part of our flat rate support program. In some cases, we can perform these services within our flat rate support program, but we will decide that on a case-by-case basis.

Third Party Expenses
Any expenses incurred by us to third parties in the process of providing our flat rate services to you will be charged back to you, or, in the case of expenses impacting our cash flow in our opinion, must be paid in advance or directly by you to the third party as appropriate.

So what IS it going to cost you?

NEW LOWER RATE!

$390 FLAT! That's it! NO per workstation or server charges! NO MINIMUM number of workstations or servers! Maximum number of workstations: 50.  Maximum number of servers: 3.